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Delivery


We use DPD for deliveries in the UK, Northern Ireland & Channel Islands. You can check the status of your order at www.dpd.co.uk, using the tracking number provided when your order has been shipped.

We use DHL for international deliveries. Delivery to the USA and Canada excludes any customs or other import charges which are the responsibility of the purchaser. You can check the status of your order at www.dhl.com, using the order number provided when you placed your order.

Please note all delivery times exclude Public/Bank Holidays.

 

UK Delivery

Cost
Standard Delivery £3.95
2-5 working days  
UK Express Delivery £6.95
1 working day placed before 2pm Monday-Friday (Excludes weekends and Bank Holidays)  
UK Saturday Delivery £10.95
Order must be placed before 2pm Friday  

 

 Saturday delivery is only available for orders placed before 2pm on Friday (excludes Bank Holidays). UK Next Day delivery orders placed before 2pm Monday to Friday will be delivered next working day. Orders placed after 2pm Monday to Friday, or on a weekend/Bank Holiday, will be delivered in 2 working days.

All orders have to be signed for. If you enter your mobile number when checking out, DPD will send a text message advising the shipment is out for delivery and offering a 1 hour window so you do not have to wait all day for the shipment. You can also reply to this text with delivery preferences, including delivery to a neighbour, delivery to a shop, or next day delivery instead.

If we are unable to deliver your parcel on the first attempted delivery, the courier will leave a card at your address with the options to re-arrange delivery or for the shipment to be delivered to a DPD service point near to you.

The courier will attempt to contact you to deliver the parcel on three separate occasions, and if the parcel is still not signed for by that stage, it will be returned to our distribution centre and your credit/debit card refunded. Once we have received your order back into the distribution centre the refund process will begin.

 

International Delivery

Cost
USA & Canada $20
4-6 working days  
Australia $47.50 
4-6 working days  
Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, Malta & Netherlands  €12
2-5 working days  
Czech Republic, Hungary, Italy, Poland, Portugal, Slovakia, Slovenia, Spain & Sweden €12
3-6 working days  
Finland, Gibraltar, Lithuania, Norway, Romania & Switzerland €12
4-7 working days  
Croatia, Bulgaria, Estonia & Latvia €12
5-8 working days  

 

If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.

 


 

Returning Goods (Return Policy)


We hope that you will be delighted with your purchase. However, should you wish to return anything purchased online from Gina Bacconi we will be happy to refund an item, provided it is in an unused and re-saleable condition with original tickets attached. You can return items within 28 days of receipt, including sale items. All returned items are quality-checked; any returned items failing this check will be returned to the customer, and no refund or credit will be given. 

Should you purchase multiple items in any order, and choose to return them in more than one shipment, only the first return on any order will be free of charge (using the returns label supplied). Any and all subsequent return shipments will be at your own cost. These will need to be sent by tracked post for insurance purposes. Please note we cannot issue refunds unless and until items have been received by Gina Bacconi at Shubette House, 2 Apsley Way, London NW2 7HF.

We will refund your original method of payment within 14 days of returned items being received – if you experience longer delays receiving a refund, in the first instance it may be worth checking with your issuing bank. However, if you have not received a credit within 28 days, please get in touch with us at customerservices@ginabacconi.com.

 

Mainland UK (England, Wales & mainland Scotland only)

We offer a free return service in Mainland UK (subject to the conditions in "Returns Policy" above). In order to process your return quickly and efficiently you must complete the return form on the back of your delivery note included in the package. Write your order number on the DPD adhesive label that was included with your purchase. Peel it off and stick it on the parcel, removing or covering old labels. Then visit www.dpd.co.uk/pickuplocator to find your nearest Pickup shop, and simply drop off your parcel. You’ll be given a receipt so you can track it. If you add your mobile number when you drop off your parcel, DPD will text you when your parcel is returned to us. Please note this is a voluntary free return option, Gina Bacconi does not guarantee any drop off shops to be close in proximity. If you feel your closest drop off shop is too far we advise you use an alternative delivery method, however, this will be at your own cost.

 

Non mainland UK (Europe, Rest of World and Rest of United Kingdom including Northern Ireland, Channel Islands, Isle of Wight, Scottish highland and Islands)

In order to process your return quickly and efficiently you must complete the return form on the back of your delivery note included in the package and return with the goods. The cost of returning the item to us is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use a trackable service. Please note: The item is your responsibility until it reaches us. All returns should go to the below address:

Shubette House
2 Apsley Way
London
NW2 7HF