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Delivery & Returns

UK Christmas Delivery Times

 

To receive your order before the 22nd December please place all Standard Delivery orders before Monday 18th December and UK Next Day Delivery orders before 2pm Thursday 21st December.

All UK orders placed between 22nd-27th December will be delivered on 29th December 2017.


International Christmas Delivery Times

 

To receive your order before the 22nd December please place all orders before Tuesday 12th December.

All International orders placed between 22nd-27th December will be delivered before Monday 8th January 2018. 

 


DELIVERIES

We use DPD for deliveries in the UK, Northern Ireland & Channel Islands. You can check the status of your order at www.dpd.co.uk, using the order number provided when you placed your order.

We use DHL for international deliveries – currently this service is available to the USA and Canada; we intend to roll it out to Europe and other continents later this year. Delivery to the USA and Canada excludes any customs or other import charges which are the responsibility of the purchaser. You can check the status of your order at www.dhl.com, using the order number provided when you placed your order.

Please note all delivery times exclude Public/Bank Holidays.

 

UK Delivery Cost
Standard Delivery £3.95
2-5 working days  
UK Next Day Delivery £6.95
1 working day placed before 2pm Monday-Friday (Excludes weekends and Bank Holidays)  
UK Saturday Delivery £10.95
Order must be placed before 2pm Friday  

 

International Delivery Cost
USA & Canada $20
4-6 working days  
Australia $47.50 
4-6 working days  
Austria, Belgium, Denmark, France, Germany, Ireland, Luxembourg, Malta & Netherlands  €12
2-5 working days  
Czech Republic, Hungary, Italy, Poland, Portugal, Slovakia, Slovenia, Spain & Sweden €12
3-6 working days  
Finland, Gibraltar, Lithuania, Norway, Romania & Switzerland €12
4-7 working days  
Croatia, Bulgaria, Estonia & Latvia €12
5-8 working days  

 

Please note we do not ship to Jersey or Guernsey.

RETURN POLICY

We hope that you will be delighted with your purchase. However, should you wish to return anything purchased online from Gina Bacconi we will be happy to refund an item, provided it is in an unused and re-saleable condition with original tickets attached. You can return items within 28 days of receipt, including sale items. All returned items are quality-checked; any returned items failing this check will be returned to the customer, and no refund or credit will be given. Please refer to our terms and conditions for full information.

HOW TO RETURN

Mainland UK (England, Wales & mainland Scotland only)

We offer a free return service in Mainland UK. In order to process your return quickly and efficiently you must complete the return form on the back of your delivery note included in the package. Write your order number on the DPD adhesive label that was included with your purchase. Peel it off and stick it on the parcel, removing or covering old labels. Then visit www.dpd.co.uk/pickuplocator to find your nearest Pickup shop, and simply drop off your parcel. You’ll be given a receipt so you can track it. If you add your mobile number when you drop off your parcel, DPD will text you when your parcel is returned to us.

Non mainland UK (Europe, Rest of World and Rest of United Kingdom including Northern Ireland, Channel Islands, Isle of Wight, Scottish Islands) 

In order to process your return quickly and efficiently you must complete the return form on the back of your delivery note included in the package and return with the goods. The cost of returning the item to us is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use a trackable service. Please note: The item is your responsibility until it reaches us. All returns should go to the below address:

Gina Bacconi
Shubette House
2 Apsley Way
London
NW2 7HF