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Return Policy


We hope that you will be delighted with your purchase. However, should you wish to return anything purchased online from Gina Bacconi we will be happy to refund an item, provided it is in an unused and re-saleable condition with original tickets attached. You can return items within 28 days of receipt, including sale items. All returned items are quality-checked; any returned items failing this check will be returned to the customer, and no refund or credit will be given. 

Should you purchase multiple items in any order, and choose to return them in more than one shipment, only the first return on any order will be free of charge. Any and all subsequent return shipments will be at your own cost. These will need to be sent by tracked post for insurance purposes. Please note we cannot issue refunds unless and until items have been received by Gina Bacconi at Shubette House, 2 Apsley Way, London NW2 7HF.

We will refund your original method of payment within 14 days of returned items being received – if you experience longer delays receiving a refund, in the first instance it may be worth checking with your issuing bank. However, if you have not received a credit within 28 days, please get in touch with us at customerservices@ginabacconi.com.

 


 


UK Returns

 We offer 2 free voluntary return service's in the UK (subject to the conditions in "Returns Policy"). 

  

Free UK Returns with  

Visit the link below and follow the simple steps. Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations open 7 days a week, early until late. Your return will be processed in approximately 7 working days. Additionally, please make sure you fill out the returns form enclosed in your delivery.

Create Return: www.royalmail.com/GinaBacconi-Returns



Free Mainland UK Returns with  

Follow the simple steps on the DPD label you received in your order and take it to your local DPD drop off. Be sure to get a receipt. Your return will be processed in approximately 7 working days. Additionally, please make sure you fill out the returns form enclosed in your delivery. *This service is for England, Wales and mainland Scotland only.

Find your closest DPD Drop Off Shop here.

 


 

 

Non-UK Returns


In order to process your non-UK return quickly and efficiently you must complete the return form on the back of your delivery note included in the package and return with the goods. The cost of returning the item to us is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use a trackable service. Please note: The item is your responsibility until it reaches us. All returns should go to the below address:

Shubette House
2 Apsley Way
London
NW2 7HF

 

If returning an item from outside the UK, please clearly mark on the package and customs label 'RETURNED GOODS', to avoid any customs charges. Gina Bacconi is not responsible for any return custom charges.

 


 

 

Exchanges

 

If you would like to exchange a product, please place a subsequent order for the new product and return the original product as per our returns procedure outlined above. When we have received your goods you will be issued with a refund. 

 


 

 

Faulty Items

 

Items are only classified as faulty if they are received damaged or if a manufacturing fault occurs within 6 months of purchase.  

Damage due to wear and tear or as a result of incorrect cleaning methods not displayed on the care label is not considered faulty. We recommend checking the item upon receipt. After the item is worn it becomes hard to identify reason or cause of faulty items.

Where possible, we will offer to repair or exchange faulty items (subject to availability). If a faulty item cannot be repaired or replaced we will offer a full refund. 
We do not offer partial refunds in exchange for keeping a faulty item.

 


 

 

Refunds

 

Once a return is received it can take upto 7 working days to process then a further 5-10 working days for the refund to appear in your bank statement. Please note we do not refund the original shipping cost. However if the item is proven to be faulty or you notify us within 14 days that you wish to cancel the order, you will be refunded in full including shipping minus our cost of returning the goods back to us. This is £5.00.