Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below and on our Return Policy. If you do not agree to be bound by these terms and conditions, you may not use or access this Website. Before you place an order if you have any questions relating to these terms and conditions please contact us on 020 8438 2000 or [email protected]

When you access this website and/or place an order you agree to our terms and conditions. You can place an order by completing the following

1, On-line using the website which we operate from the URL: "www.ginabacconi.com"

2, By telephoning our Customer Services helpline.



We accept payment from the following: Visa; Visa Delta / Electron, MasterCard, PayPal and Klarna.

We use Retail Merchant Services, a payment service provider, to process any credit/debit transactions you may make on our behalf. When you place an order, you will receive an e-mail confirming your payment transaction details. You are responsible for ensuring the e-mail address and other contact details you provide to us are correct.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay later. Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

We will not be responsible if you do not receive the Dispatch Note, email or other confirmation from us where the details you have supplied are incorrect or in the event of communication failure outside our control.

Gina Bacconi Trading Ltd are responsible for the website transaction. We do not store credit card details nor do we share customer details with any 3rd parties. Your card details are transferred using SSL.


Cancelling an order

You have a right to cancel your order. If you would like to cancel your order before we have dispatched it from our distribution centre, please contact us as soon as possible on 020 8438 2000 or by email at [email protected] and you will be issued a full refund.

However If your order has already left our distribution centre then unfortunately it is not possible to cancel it at this stage. Instead, once your order has arrived simply follow the returns instructions enclosed and when we have received your goods you will be issued with a refund minus the postage cost.


Promotional Codes

From time to time promotional codes may be available to be redeemed on the Gina Bacconi website. Please check that you are eligible to use the promotional code, and that the code has not expired. Promotional codes are non-transferable or assignable and have a cash value of GBP 0.001. Only one promotional code can be used per order. Promotional vouchers cannot be used retrospectively, i.e. applied to orders already placed with us. Gina Bacconi reserves the right to cancel promotional codes at any time.

15% Off Your First Order code

Sign up to receive the latest news from Gina Bacconi and get 15% off your first online order. To redeem the offer, sign into or create an account and enter the promotional code at basket page. Offer cannot be used in conjunction with any other offer or discount code. Offer is only available for first time customers of www.ginabacconi.com. This is a temporary promotion only. Gina Bacconi reserves the right to amend these terms and conditions or withdraw the promotion as necessary due to circumstances beyond its control. To sign up for this offer click here.


Privacy and Cookies

For our full Privacy and Cookies policy please click here.


General Terms and Conditions

These notices and disclaimers govern your use of our website, www.ginabacconi.com. We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing. 

We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website. 

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result. 

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium). 

1. The liabilities of the supplier in respect of any claim whatsoever, accepted by it as valid shall be limited to either.
2. The replacement of the defective goods with goods of the same or similar type, and to a similar wholesale value.
3. Refund by way of Credit Note of the amount invoiced to, and paid by the customer for such goods.
4. The cancellation of that part of the order relative to the defective goods if payment therefore has not been made by the customer.
5. The repair or correction of the fault which is the nature of the complaint, and return of the corrected goods.

Gina Bacconi shall have sole and absolute discretion as to which of the remedies set out above shall be applied to any claim accepted by it. 

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Nothing in the above exclusions affects your statutory rights as a consumer. All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either Gina Bacconi or to our suppliers. In particular, the trademarks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppels, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. 

However, copying and printing of those web pages which contain the trademarks is permitted within the scope of the licence contained at below. You may download to a local hard disk or memory device and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use. 

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use. You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). 

You may not frame or link to the website or any part of it without our express permission. The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.


Changes To Website Terms and Conditions

We reserve the right at any time to make changes to the website, these terms and conditions, the Website Conditions of Use, Privacy Policy and such other policies as we may notify you of from time to time. 

You will be subject to the policies and terms and conditions in force at the time you order items using the website. Changes which we are required to make by law could apply to orders which you have already made. 

If any of the terms and conditions forming the contract between us are deemed invalid void or unenforceable for any reason, they will be deemed severable and will not affect the validity or enforceability of the remaining terms and conditions.