Delivery and Returns Policy

Delivery

 

UK Delivery with DPD

We use DPD for all mainland UK deliveries and DHL for Northern Ireland deliveries. You can check the status of your order by clicking here and using the tracking number provided when your order has been shipped.

Please note all delivery times exclude Public/Bank Holidays.

Delivery Method

Cost
Standard Delivery £4.95
2-5 working days  
Express Delivery £6.95
1 working day placed before 2pm Monday-Friday (Excludes weekends, Bank Holidays, Scottish Highlands & Islands*)  
Saturday Delivery £10.95
Order must be placed before 2pm Friday (Excludes Northern Ireland, Scottish Highlands & Islands)  

Saturday delivery is only available for orders placed before 2pm on Friday (excludes Bank Holidays). UK Express delivery orders placed before 2pm Monday to Friday will be delivered next working day. Orders placed after 2pm Monday to Friday, or on a weekend/Bank Holiday, will be delivered in 2 working days.

All orders have to be signed for. If you enter your mobile number when checking out, DPD will send a text message advising the shipment is out for delivery and offering a 1 hour window so you do not have to wait all day for the shipment. You can also reply to this text with delivery preferences, including delivery to a neighbour, delivery to a shop, or next day delivery instead.
If we are unable to deliver your parcel on the first attempted delivery, the courier will leave a card at your address with the options to re-arrange delivery or for the shipment to be delivered to a DPD service point near to you.
The courier will attempt to contact you to deliver the parcel on three separate occasions, and if the parcel is still not signed for by that stage, it will be returned to our distribution centre and your credit/debit card refunded. Once we have received your order back into the distribution centre the refund process will begin.
Please note Saturday Delivery is not available for the following UK post codes and all other estimated delivery times (Standard & Express) will be extended by 24 hours - AB31 - AB35. AB41 - AB54. AB36 - AB38. AB55 - AB56. FK17 - FK21. G83. GY9. IM (ALL). IV (ALL). KA27. KA28. KW0 - KW14. PA20 - PA78. PH15 - PH18. PH19 - PH29. PH32 - PH33. PH45 - PH48. PH30 - PH31. PH34 - PH44. PH49 - PH99. HS1 - HS9. KW15 - KW17. ZE (ALL). BT (ALL)

 

International Delivery with DHL & FedEx

We use DHL and FedEx for international and non-mainland UK deliveries. 

Deliveries to any country outside the European Union are required to pay import tax and duties. These charges are calculated and applied by the countries Border Force and are required to be paid before delivery takes place.

Deliveries to any country within the EU- For the initial period prices include all duties, import costs and local taxes. All costs are covered by Gina Bacconi and there will be no extra costs when you receive your order.

 

Delivery Country
 
Cost
USA & Canada US$25
4-6 working days  
Australia AU$67.50 
4-6 working days  
Belgium, France, Germany, Guernsey, Ireland, Luxembourg & Netherlands €18
4-7 working days  
Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Croatia, Hungary, Italy, Lithuania, Latvia, Malta, Portugal, Romania, Slovakia, Slovenia,
Spain & Sweden
€20
5-10 working days  
Cyprus, Gibraltar, Norway, Poland & Switzerland €25
6-12 working days  

If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.

 


 

Return Policy 

We hope that you will be delighted with your purchase. However, should you wish to return anything purchased online from Gina Bacconi we will be happy to refund an item, provided it is in an unused and re-saleable condition with original tickets attached. You can return items within 28 days of receipt, including sale items. All returned items are quality-checked; any returned items failing this check will be returned to the customer, and no refund or credit will be given. 

Should you purchase multiple items in any order, and choose to return them in more than one shipment, only the first return on any order will be free of charge. Any and all subsequent return shipments will be at your own cost. These will need to be sent by tracked post for insurance purposes. Please note we cannot issue refunds unless and until items have been received by Gina Bacconi at Shubette House, 2 Apsley Way, London NW2 7HF.

We will refund your original method of payment within 14 days of returned items being received – if you experience longer delays receiving a refund, in the first instance it may be worth checking with your issuing bank. However, if you have not received a credit within 28 days, please get in touch with us at customerservices@ginabacconi.com.

 

UK Returns

We offer 2 free voluntary return service's in the UK (subject to the conditions in "Returns Policy". 

  

Free UK Returns with Royal Mail

Visit the link below and follow the simple steps. Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations open 7 days a week, early until late. Your return will be processed in approximately 7 working days. Additionally, please make sure you fill out the returns form enclosed in your delivery.

Create Return: www.royalmail.com/GinaBacconi-Returns

 

Non-UK/EU Returns

If you would like to return your order please get in touch with us first so we can go through the process with you. Please contact us at customerservice@ginabacconi.com or on +442084382000.

In order to process your non-UK return quickly and efficiently, you must complete the return form on the back of your delivery note included in the package and return with the goods. The cost of returning the item to us is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods. We recommend that you use a trackable service. Please note: The item is your responsibility until it reaches us. All returns should go to the below address:

Shubette House
2 Apsley Way
London
NW2 7HF

If returning an item from outside the EU, please clearly mark on the package and customs label 'RETURNED GOODS', to avoid any customs charges. Gina Bacconi is not responsible for any return custom charges.

 

Exchanges

If you would like to exchange a product, please place a subsequent order for the new product and return the original product as per our returns procedure outlined above. When we have received your goods you will be issued with a refund. 

Faulty Items

Items are only classified as faulty if they are received damaged or if a manufacturing fault occurs within 6 months of purchase.  

Damage due to wear and tear or as a result of incorrect cleaning methods not displayed on the care label is not considered faulty. We recommend checking the item upon receipt. After the item is worn it becomes hard to identify reason or cause of faulty items.

Where possible, we will offer to repair or exchange faulty items (subject to availability). If a faulty item cannot be repaired or replaced we will offer a full refund. We do not offer partial refunds in exchange for keeping a faulty item.

Refunds

Once a return is received it can take upto 7 working days to process then a further 5-10 working days for the refund to appear in your bank statement. Please note we do not refund the original shipping cost. 

 

 

 

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