For any customers that do not have a returns label please email our customer services on firstname.lastname@example.org with your returns request and we will be happy assist you.
UK Delivery with DPD
We use DPD for all mainland UK deliveries and DHL for Northern Ireland deliveries. You can check the status of your order by clicking here and using the tracking number provided when your order has been shipped.
Please note all delivery times exclude Public/Bank Holidays.
|2-5 working days|
|1 working day placed before 2pm Monday-Friday (Excludes weekends, Bank Holidays, Scottish Highlands & Islands*)|
|Order must be placed before 2pm Friday (Excludes Northern Ireland, Scottish Highlands & Islands)|
Saturday delivery is only available for orders placed before 2pm on Friday (excludes Bank Holidays). UK Express delivery orders placed before 2pm Monday to Friday will be delivered next working day. Orders placed after 2pm Monday to Friday, or on a weekend/Bank Holiday, will be delivered in 2 working days.
International Delivery with DHL
We use DHL for international and non-mainland UK deliveries. You can check the status of your order by clicking here and entering your tracking number.
Deliveries to any country outside the European Union are required to pay import tax and duties. These charges are calculated and applied by the countries Border Force and are required to be paid before delivery takes place.
|USA & Canada||US$25|
|4-6 working days|
|4-6 working days|
|Belgium, France, Germany, Guernsey, Ireland, Luxembourg & Netherlands||€18|
|2-5 working days|
|Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Croatia, Hungary, Italy, Lithuania, Latvia, Malta, Portugal, Romania, Slovakia, Slovenia,
Spain & Sweden
|3-6 working days|
|Cyprus, Gibraltar, Norway, Poland & Switzerland||€25|
|4-7 working days|
If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.
We hope that you will be delighted with your purchase. However, should you wish to return anything purchased online from Gina Bacconi we will be happy to refund an item, provided it is in an unused and re-saleable condition with original tickets attached. You can return items within 28 days of receipt, including sale items. All returned items are quality-checked; any returned items failing this check will be returned to the customer, and no refund or credit will be given.
Should you purchase multiple items in any order, and choose to return them in more than one shipment, only the first return on any order will be free of charge. Any and all subsequent return shipments will be at your own cost. These will need to be sent by tracked post for insurance purposes. Please note we cannot issue refunds unless and until items have been received by Gina Bacconi at Shubette House, 2 Apsley Way, London NW2 7HF.
We will refund your original method of payment within 14 days of returned items being received – if you experience longer delays receiving a refund, in the first instance it may be worth checking with your issuing bank. However, if you have not received a credit within 28 days, please get in touch with us at email@example.com.
Free UK Returns with DPD
Enclosed you will find a DPD tracking label. Please attach this to your box and take to your nearest DPD pick up point (https://www.dpd.co.uk/apps/shopfinder/index.jsp)
For any customers that do not have a returns label please phone our customer services on 0208 438 2000 or email us at firstname.lastname@example.org and they will be happy to send you one.
In order to process your non-UK return quickly and efficiently you must complete the return form on the back of your delivery note included in the package and return with the goods. The cost of returning the item to us is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We recommend that you use a trackable service. Please note: The item is your responsibility until it reaches us. All returns should go to the below address:
2 Apsley Way
If returning an item from outside the EU, please clearly mark on the package and customs label 'RETURNED GOODS', to avoid any customs charges. Gina Bacconi is not responsible for any return custom charges.
If you would like to exchange a product, please place a subsequent order for the new product and return the original product as per our returns procedure outlined above. When we have received your goods you will be issued with a refund.
Items are only classified as faulty if they are received damaged or if a manufacturing fault occurs within 6 months of purchase.
Damage due to wear and tear or as a result of incorrect cleaning methods not displayed on the care label is not considered faulty. We recommend checking the item upon receipt. After the item is worn it becomes hard to identify reason or cause of faulty items.
Where possible, we will offer to repair or exchange faulty items (subject to availability). If a faulty item cannot be repaired or replaced we will offer a full refund. We do not offer partial refunds in exchange for keeping a faulty item.
Once a return is received it can take upto 7 working days to process then a further 5-10 working days for the refund to appear in your bank statement. Please note we do not refund the original shipping cost.