All of our stock is placed on the website; any extra stock is dictated by returns – and we can’t tell in advance about whether a previously sold item will be returned. Our advice is to buy it as soon as you see it!
Promotional codes are applied at the shopping basket stage by selecting discount codes and vouchers. Only one code can be used per transaction. Make sure you do this before placing your order - promotion codes cannot be applied afterwards. The first people to be notified will be via our newsletter. Scroll to the bottom of this page to sign up and start receiving our promotional emails. (We won't share your details with anyone - we want to keep you to ourselves!)
Unfortunately it is not always possible to amend your order, as we start processing it straight away. However please call or email us immediately on +44 (0)20 8438 2000 firstname.lastname@example.org and we will cancel the order if possible.
Discount codes are applied at the shopping basket stage by selecting discount codes and vouchers. Only one code can be used per transaction. Make sure you do this before placing your order - promotion codes cannot be applied afterwards.
We use the best in secure payment gateways and do not keep your payment information. We also use an extra layer of security called 3D Secure to protect customers and ourselves from credit card fraud.
Sometimes, with certain email providers, our emails can get lost in the spam folders. We suggest you check your ‘junk folder’. If you can’t find our emails in your spam folders, there’s no need to worry – you will receive correspondence from the delivery service via a text message. However, if you would like an order confirmation in this scenario, please contact Customer Services.