FAQs

Will you be getting any more stock of a certain style?

All of our stock is placed on the website; any extra stock is dictated by returns – and we can’t tell in advance about whether a previously sold item will be returned. Our advice is to buy it as soon as you see it!

How do I use a discount code?

Promotional codes are applied at the shopping basket stage by selecting discount codes and vouchers. Only one code can be used per transaction. Make sure you do this before placing your order - promotion codes cannot be applied afterwards. The first people to be notified will be via our newsletter. Scroll to the bottom of this page to sign up and start receiving our promotional emails. (We won't share your details with anyone - we want to keep you to ourselves!)

Can I amend my order?

Unfortunately it is not always possible to amend your order, as we start processing it straight away. However please call or email us immediately on +44 (0)20 8438 2000 customerservices@ginabacconi.com and we will cancel the order if possible.

How do I use a discount code?

Discount codes are applied at the shopping basket stage by selecting discount codes and vouchers. Only one code can be used per transaction. Make sure you do this before placing your order - promotion codes cannot be applied afterwards.

How safe is shopping on GinaBacconi.com?

We use the best in secure payment gateways and do not keep your payment information. We also use an extra layer of security called 3D Secure to protect customers and ourselves from credit card fraud.

10% off your first order promotion
Sign up to receive the latest news from Gina Bacconi and get 10% off your first online order.*

1. Go to GinaBacconi.com

2. Enter your email into the pop-up box on the bottom right-hand side of the website and click subscribe (If the pop-up box does not appear please clear your browsing data or open our website in a new browser)

3. An email will be sent to the address provided containing a discount code.

4. Log into your Gina Bacconi account or create a new account.

5. Add items to the shopping basket.

6. Navigate to the shopping basket and enter the discount code provided in the email in the "discount code box".

7. Proceed to place the order.

*Terms and Conditions Apply To sign up for the offer visit - https://ginabacconi.com/first-order.html
I haven’t received any emails relating to my order

Sometimes, with certain email providers, our emails can get lost in the spam folders. We suggest you check your ‘junk folder’. If you can’t find our emails in your spam folders, there’s no need to worry – you will receive correspondence from the delivery service via a text message. However, if you would like an order confirmation in this scenario, please contact Customer Services.

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