We hope that you will be delighted with your purchase. However, should you wish to return anything purchased online from Gina Bacconi we will be happy to refund an item, provided it is in an unused and re-saleable condition with original tickets attached. You can return items within 28 days of receipt, including sale items. All returned items are quality-checked; any returned items failing this check will be returned to the customer, and no refund or credit will be given.
Should you purchase multiple items in any order, and choose to return them in more than one shipment, only the first return on any order will be free of charge. Any and all subsequent return shipments will be at your own cost. These will need to be sent by tracked post for insurance purposes. Please note we cannot issue refunds unless and until items have been received by Gina Bacconi at Shubette House, 2 Apsley Way, London NW2 7HF.
We will refund your original method of payment within 14 days of returned items being received – if you experience longer delays receiving a refund, in the first instance it may be worth checking with your issuing bank. However, if you have not received a credit within 28 days, please get in touch with us at customerservices@ginabacconi.com.
Free UK Returns with Royal Mail
We offer a free voluntary return service in the UK (subject to conditions in "Return Policy").
- Simply click this link to create your return label: www.royalmail.com/GinaBacconi-Returns
- Attach the Royal Mail returns label to your parcel, making sure you remove all original labels.
- Please repack your items and fill out the returns form enclosed.
- Drop your parcel off at your local Post Office branch or Royal Mail Customer Service Point. You will be issued with a receipt, please keep this safe until your refund is processed.
Please allow approximately 7 working days for us to process your return. You can track the progress of your return by using the Royal Mail tracking link on your proof of postage receipt. Once we receive your return you will be notified by email, if you are eligible for a refund you can expect the credit into your account within 5-10 working days.
International Returns / Outside of UK Returns
If you would like to return your order please click this link to create your return label: https://web.global-e.com/Returns/Portal/oQlh
Add your order number and email address. Note that the cost of the Prepaid Courier will be deducted from the total value of your refund.
Please repack your items and fill out the returns form sent with your item, marking which items you are returning and including this inside your parcel.
Refunds are processed as soon as possible once our warehouse receives your original item. Please note that the total shipping price, clearance fee, Duties & Taxes and return cost paid by customer will not be refunded.
Exchanges
If you would like to exchange a product, please place a subsequent order for the new product and return the original product as per our returns procedure outlined above. When we have received your goods you will be issued with a refund.
Faulty Items
Damage due to wear and tear or as a result of incorrect cleaning methods not displayed on the care label is not considered faulty. We recommend checking the item upon receipt. After the item is worn it becomes hard to identify the reason or cause of faulty items.
Where possible, we will offer to repair or exchange faulty items (subject to availability).
Refunds
Once a return is received it can take up to 7 working days to process then a further 5-10 working days for the refund to appear in your bank statement. Please note we do not refund the original shipping cost.